Air New Zealand Sucks Customer Reviews and Feedback

From Everything.Sucks

Air New Zealand Limited is the flag carrier airline of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 20 domestic and 32 international destinations in 20 countries, primarily around and within the Pacific Rim. The airline has been a member of the Star Alliance since 1999.

There are some recent allegations pointing to Air New Zealand of Shocking 'flight charges for those wanting to exceed the self-isolation deadline in a coverage written by Lincoln Tan, senior reporter for diversity, ethnic affairs and immigration for the New Zealand Herald:

Air New Zealand is being accused of charging five times the normal rate for flights from Melbourne to Wellington for people wanting to arrive before the new travel rules kick in.

Prime Minister Jacinda Ardern announced this afternoon that effective from midnight Sunday, all travelers except those coming from the Pacific Islands, will have to isolate for 14 days on their arrival to New Zealand.

A passenger who wanted to book a flight to return to New Zealand tomorrow found the tickets priced at $1612 for an economy seat, while the rate on Monday was just $368.

"I find it absolutely appalling that when trying to find a return flight home to New Zealand from Melbourne, after these new travel restrictions from Jacinda Ardern of isolation for 14 days if you arrive after midnight on Sunday," Andrew Elliot commented on the Air NZ site.


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Customer Service Assistant - Ground Crew (Former Employee) says

"A culture of Bullying and Harassment. Management are uneducated and rise to ranks over time. Application process was terrible you are not advised of anything and told to not ask questions, HR poor, policy and procedures are not easy to get a hold of. Operationally disorganised."

General Manager (Former Employee) says

"My direct manager was all sweet and kind at the start. She did monthly one on ones but never gave you honest feed back. She sugar coded everything. Didn't trust her much."

Cargo Warehouse Agent (Former Employee) says

"I believe the company is just starting to grow now and is heading in the right direction.It can be proven by the extention of the Cons: no muiltiskill rate"

licensed aircraft maintenance engineer (Former Employee) says

"unhappy place to work little advancement prospects. Management happy to abuse the eager then find someone else once they have exhausted people and have poor people skills.. Cons: poor shift work, poor managment"

Customer Service Assistant (Former Employee) says

"i really did not enjoy working here, the company culture preaches inclusion and care for employees general well being but they do not practice this. It is all about profit ... and employees are treated as units. middle management is full of dissatisfied and power hungry mediocrities and top management rarely venture to the regional airports and when they do are treated as celebrities. the in-house training needs updating as do the attitudes of many of the employees. i found it an unfriendly and small minded place to work. thankfully there were a few liberally minded and intelligent individuals but not many, the hours of work were very punishing and worse, almost entirely unnecessary, driven by the needs of the larger 'mother. airports and not tailored to regional requirements. i was very glad to leave and will never work in an airport again ... or for air new zealand. Cons: work life balance was non existent"

Marketing Insights Analyst (Former Employee) says

"I did not enjoy working here. It was the worst and most stressful time of my life. The hours were long and the team often worked late due to a huge amount of work which was impossible to get through, even working at 100% capacity with no lunch breaks. Constant stress and pressure. There was no flexibility even though I was told in the interview that there was, it was a lie. The manager was a micromanager, liked to be in control constantly, intimidating, displayed bullying behaviour, put people down, attacked me because I got a new job elsewhere and thought I'd been hiding this from her, when it was irrelevant and none of her business, and showed little appreciation. The benefits in the contract were exaggerated. The only positives are that I now know what I will and won't accept in a job or manager, there were also some nice people in my team and in other teams. Cons: Long hours, huge pressure, no flexibility, some nasty managers, highly stressful environment, unclear expectations, messy dirty office, lack of amenities, poor benefits, low than market salary"

Cabin Crew Team Leader Air New Zealand (Former Employee) says

"Air New Zealand promotes whanau yet they have so many varied contracts that it is no where near a level playing field. There are a lot of self entitled people that work there and they only care for themselves with the customer being secondary."

Customer sales and service consultant (Former Employee) says

"Absolutely appalling from start to finish. A belittling environment full of frustrated bitter management. A superior and smug attitude displayed by a senior member of staff who.was supposed to train us at the call centre. This was followed by a manager who accused me of waiving service fees at Central reservations. Appalling outdated systems and a threatening bullying complaints process if you dare speak out. High performance engagement was more like high performance burnout. Also found out about a blacklist for former employees with job profiles even being deleted by the company after you left so don't bother to reapply. Cons: Management, culture, attitude"

Loader (Former Employee) says

"Hard work, very little reward. I learnt a lot about how to place baggage and what is suspicious about certain items. The management was more focused on their appearance than the individuals and the culture was mostly frustrated and angry, the hardest part of the job was the hours, they were all over the place and sometimes you only worked for 3 hours a day, the most enjoyable part of the job was driving the carts around and loading the aircraft. Cons: No job security"

Lead Hand (Former Employee) says

"Double standards and inconsistent management style. How the company is viewed by the public regarding diverse hiring means more than hiring the right person for the roll. Cons: Lack of consistency"

Training and learning delivery (Former Employee) says

"Toxic culture in department. If they like you, they will move you around with promotions and opportunities to cross train in other areas. No budget in training delivery. Other departments are fantastic and offer lots of training and frontline appropriate training and have appropriately qualified managers and team leaders. Regulatory departments don't usually spend much money on their staff and this company is no different. Cons: always 100% flat-out delivering training. No self development in 10+ years."

Sales Support Inside Sales (Former Employee) says

"good product, great colleagues Cons: Bad benefits"

Engineering Technical Instructor (Current Employee) says

"No comment in regards to this company as it may affect my current employment. Suffice to say there is a large gap between what the employees think and what the Management think. Cons: No comment"

Mount Cook (Former Employee) says

"Typical day involves cleaning the aircraft, serving water, tea, coffee and a snack, looking after the safety and comfort of passengers, being prepared for an emergency at any time, working as a team, on the move a lot, staying in a hotel, away from home a lot Cons: shift work, poor communication about cancelled flights, early starts, breach of contract"

Manager (Current Employee) says

"Great people to work with"

LAME (Former Employee) says

"Professional group of aviation people, always ready to help out with advice, physical assistance etc. easy to work with which made working at Air NZ never a chore. The hardest part of the job was the 10 hour day and the most enjoyable part was those rare occasions when everything ran smoothly with no holdups and the aircraft went out early. However I cannot recall an aircraft going out late! Cons: Hanger too small for B777 aircraft'"

Passenger Service Agent/ AOC Operator (Current Employee) says

"It is Shift work on a rotating roster. The people are fun and friendly and the job is good. Enjoying meeting new people and exceeding their expectations is a must. Cons: Shift work meaning you will sometimes miss important events"

Office Agent (Former Employee) says

"I was not a direct employee with Air New Zealand. My employer was MAC Cargo that does handling for Air New Zealand so my review might not be useful as my contact was different with Air New Zealand direct employee."

Flight Attendant (Current Employee) says

"Key Responsibilities: Cons: long hours with little sleep"

Airline Assistant (Former Employee) says

"I worked at Air New Zealand as a Airline Assistant dealing with new customers everyday checking them into their flights, dealing with special assistance customers such as taking wheelchairs or visually impaired cutomers out to the aircrafts on time, as well as helping them with any questions they had."

Current Employee - Anonymous Employee says

"I have been working at Air New Zealand full-time Cons: Constant management changes mean constant changes in strategy. New managers with no experience jump in and throw out the team so they can reinvent the wheel every 2-3 years. Morale and trust at an all time low."

Former Employee - Software Engineer says

"I worked at Air New Zealand full-time for more than 3 years Cons: The main issue is the management. They would rather people play politics than actually do a good job. I guess this just makes their life easier as they don't have to carry out formal performance evaluations. Simply put, they are out of touch with the workers. There is a lack of learning and training opportunities. You'd expect some seniors and mentors on your team. Instead, you are left alone to do all the work, figure things out yourself and work beyond your role description. You'll probably end up handing over to people more senior than you as they out number juniors 4 to 1. This is problematic, because when you eventually leave companies will see you have the years experience but you never actually got any real experience so it's very awkward to say you want learning opportunities in your next role. They'll reimburse you for passing an exam (e.g. AWS certification) but expect you to do all the study in your own time (with no direction). I don't see why they can't just create a procedure for training people, as this would be much more productive and ensure more than 2% of the engineers understand the underlying infrastructure. You'll be working on garbage systems. I'm talking about 20-year-old applications with dinosaur tech stacks, 2000 line source files with 700 line functions and zero documentation. The technical landscape is simply a huge mess. This is emphasised by silos, the hoarding of knowledge by contractors the fact people are expected to work on hand-me-down laptops and overall terrible engineering. Again, if you want to work on the shiny new stuff and actually gain transferable skills you'll have to play the politics game. They claim to practice devops but the reality is the exact opposite. Few teams control the standards and deployments which bottlenecks everyone else; so much for "you build it you run it". Additionally, when you do need help they won't take responsibility, so you'll find yourself in a loop between 3 departments for weeks achieving nothing. Further micromanaging means you can't even send emails to certain people. You might be without a direct manager for up to a year as they like hiring people with 5% attendance and forgetting about them. Also, it's impossible to ask for a raise or negotiate pay. If you do this you'll be put on a list as "difficult employee" and if you put forward a competing job offer you'll be called a liar. You'll probably receive praise from your team and a thank you or shout out from management; just don't expect any monetary compensation for your efforts except for maybe a $50 Prezzy card. The bonus was low/cancelled for 2 years straight. Basically, they take away all the things you'd expect a junior to receive (learning and training opportunities) and treat you like a contractor (expect you to hit the ground running and do all the work) while paying you in peanuts. It's quite funny actually; people will have on-call contracts (and earn another 10-15k/yr because of this) but they'll still call you to fix things on a Saturday night free of charge. There are just so many layers of managers and all decisions trickle down from upper management with zero transparency. Things around you will change unexpectedly as the shadow committee sees fit. For example, a transparent method of seeing who actually does the work (bitbucket contributors) will suddenly vanish, the outsourcing of work after laying off permanent staff, a new project accompanied by several resignations or yet another restructure. Your manager will agree with you until their boss says otherwise. They will never go above and beyond to do the right thing or admit they were wrong. Instead, they'll brag about working weekends as if that somehow justifies their poor decisions. Clearly, they are just disorganised. Regarding the handling of COVID-19. Not only has the company treated their customers like garbage but also their employees. Several rules have been broken in relation to the wage subsidy, forced use of annual leave (in some cases unpaid leave) and redundancies. It is very strange to me that this company was voted as #2 graduate employer (behind Microsoft). It seems people have an unhealthy obsession with image; they see a large brand and think they should work there. Also to the managers that claim they hire the top graduates, please realise most grads don't want to go through an intern programme, they want their summer holiday and acceptable pay, I think you'll find the top grads end up at Atlassian, Microsoft, Optiver, Xero, etc."

Former Employee - Flight Attendant says

"I worked at Air New Zealand full-time for more than a year Cons: Staff travel is crap management uses personal things against you extremely hard to move up in the company expect to kiss some butt to get anywhere no work life balance essential to be part of the union Government owned Hypocritical and goes back on what they say"

Former Employee - Software Engineer says

"I worked at Air New Zealand full-time for more than a year Cons: General Cons: Hierarchical culture, seniority and position is king. Basically the more important you are the more training opportunities that you will have This airline is obsessed with image, the work that you actually did is not important, it's how you are seen and heard that does Full of toxic and disgruntled employees who have worked there longer than you have been alive. Some managers are highly incompetent but loud enough to get promoted. Communication of vision and direction from managers are poorly done. Lots of "secret" meetings and decision made by "shadow committees", and you will only hear about it on the day the decision takes effect. Individual decisions and voice are easily drowned out in a company this big, which makes engagement low Invasive HR procedures and discriminatory policies towards people who have tattoos etc. Endless restructures The Digital department (particularly the software engineering team) is not so great for the following reasons: On paper they say they are Agile but struggles at the very basic concept, basically most teams are mini waterfalls Very little training and up-skilling budget Very little budget for anything really. Even basic hardware are hard to come by Talented people are typically under-utilised The loudest and not so talented people typically get to do the interesting work (see image problem above) Very toxic and old school seniors who are precious to even the smallest changes of code Vicious tech debt cycle, people are encouraged to make hacks and poor quality code for the sake of delivery. Politics are prevalent all to way to the lowest level, where even tech choices are politicised Questionable decisions, typically backed by some "influential" people Defensive manoeuvring & language is very common , which makes meetings very frustrating Blame culture is also prevalent Salary is below market rate"

Current Employee - N/A says

"I have been working at Air New Zealand full-time for more than 10 years Cons: If I knew what it was like before, I wouldn't have jouned"

Former Employee - Anonymous Employee says

"I worked at Air New Zealand full-time for more than a year Cons: Underpayments and overpayments and managerial mistakes common."

Current Employee - Anonymous Employee says

"I have been working at Air New Zealand full-time Cons: Bell curve grading system means silos are hard to breakdown, clicky culture, managers don't know how to manage, work life balance is non-existent. HR stuck in the 80's. Little diversity in exec positions, which is becoming an embarrassment to the company. Little opportunity to move up. Benefits are overrated, pay is below market."


"I worked at Air New Zealand Cons: Almost like working for a cult with a bullying middle management. The contact centre was a den of evil where people were crushed by managers by not sucking up to them. Extreme nepotism."

Current Employee - Anonymous Employee says

"I have been working at Air New Zealand full-time Cons: Probably need to be willing to relocate to Auckland, NZ to further career in top management positions"

Current Employee - Customer Services Agent says

"I have been working at Air New Zealand full-time for more than a year Cons: There are only a few people who really 'run' things. Office moving to a more open plan - should illuminate dysfunctional behavior that mgmt has overlooked to date. No room for advancement with senior (25+ years) team in place.Favoritism thriving but not helpful to critical business goals. Good people have left and more plan to leave in 2015."

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